Payment methods, invoices, and receipts are handled in your billing portal.
Getting there
Go to Settings.
Find Manage Subscription.
Click the billing portal link.
This opens Stripe's secure customer portal, where all payment information is held.
What you can do there
Update your card: add a new payment method or replace an expiring one.
View invoices: every charge on your account.
Download receipts: PDFs for your records or your accountant.
Update your billing address: including tax details where they apply.
Updating an expiring card
Do this before it expires. A failed charge lapses your membership, which stops your income systems from operating. Your card expiry is shown in the portal.
Your annual renewal
Membership is $997 per year and renews on the anniversary of the date you joined. We'll remind you before it renews. If you'd rather not continue, cancel any time before that date. See Cancelling your subscription.
If your account was sold under an older price, your renewal may still follow that agreement until support adjusts it. See Historical pricing plans.
Common problems
"No billing account is linked to your profile." No payment record is connected to your account. This usually means you haven't activated your membership yet, or you paid using a different email address. Contact support with the email you paid with and we'll link them.
A charge you don't recognize. Check the invoice detail in the portal first, which shows the date, plan, and period covered. If it still looks wrong, contact support with the invoice number rather than disputing with your bank. A dispute freezes the account and takes longer to sort out.
You need a VAT or tax invoice. Add your business details to the billing address in the portal, and future invoices will include them.
Older one-off system purchases
If you bought a system outright during a past promotion, that one-time payment may not appear in this portal. Contact support if you need a receipt. Those promotions are no longer offered. See One-off system purchases (no longer offered).