How to cancel
Open the cancel page: https://my.selfoperatingbrokerage.com/user/profile#cancellation (or go to Settings → Manage Subscription).
Start the cancellation flow.
You'll first be offered a pause of 30, 60, or 90 days. Decline it to continue cancelling.
Review the support options offered.
Tell us why you're leaving: at least 10 characters, up to 2,000.
Confirm.
We read every cancellation reason. If something isn't working, tell us plainly. It's the most useful feedback we get.
Want a refund or to delete your account instead?
Refund (money back, access ends now if approved): see Requesting a refund.
Delete Account (permanently remove your Self Operating Brokerage login and app data; not a refund): see Delete your Self Operating Brokerage account.
Pause (temporary break): see Pausing your subscription.
Cancel is for stopping renewal while keeping access until the end of your current billing period.
When it takes effect
Your membership cancels at the end of your current billing period, not immediately. You keep full access and your systems keep running until then. You aren't charged again.
We send a reminder before your membership renews, so you'll always have notice ahead of the renewal date if you'd rather cancel first.
Changed your mind?
Before your current billing period ends, go back to Settings → Manage Subscription and choose Resume. Everything continues as normal with no gap.
What happens after it ends
Your systems stop operating and place no new trades. Signing in takes you to the subscription page.
Your open positions
Any positions still open at your brokerage are not closed for you. They stay in your account and become yours to manage. Before access ends, decide whether to close them through the app or take them over yourself.
Your data
Your account, brokerage connections, system configurations, and history are retained. If you rejoin later, it's all still there.
If you previously bought a system outright
One-off / lifetime system purchases are no longer offered. If you already bought one under an older promotion, that purchase is separate from membership. Cancelling membership does not remove valid lifetime access to that system. See One-off system purchases (no longer offered).
If cancellation fails
You may see "Unable to cancel your subscription. Please try again." Wait a moment and retry. If it keeps failing, contact support. Don't rely on a failed card to end billing.